Live Video Chat: Constellix Customer Services Raises Bar for the Industry

Too many companies scale their growth so quickly that customers become just another number for the books. Dedicated support, if even offered, is impersonal and is more about closing tickets as quickly as possible, rather than ensuring the needs of the customer are truly met. 

At Constellix, we take a different approach. Despite our large growth over the last several years, we have remained committed to providing our users with superior customer service. 

It’s about you, not us. 

More Human Connection in a Remote World 

Our business revolves around the internet. After all, without DNS, the digitized world as we know it today wouldn’t be possible. However, we also realize that human connection is paramount to any successful relationship.  

At Constellix, it’s essential your experiences with our team are at the same level of excellence as the DNS solutions we provide. That’s why we’ve introduced live video chat options to complement our phone and online ticket support—an industry first! 

How Live Video Support Works at Constellix 

When it comes to DNS, enterprise organizations have complex configurations and face unique challenges. This was the driving force behind our live chat implementation. Live video chat is available for troubleshooting DNS configurations, domain migration, account reviews, and more. It also helps bridge the gap between us as a business and you as customers, and we couldn’t be more excited about it! 

DNS Video Support Quick Facts: 

Live video chat is included for all platinum Constellix members or can be purchased separately as a supplemental support package.  

1. Troubleshooting 

2. Screensharing 

3. Configuration walkthroughs 

4. Migration support 

5. Account reviews

6. Dedicated Slack Video Chat 

7. Zoom Meetings 

8. Personal Connections 

Constellix Goes Above and Beyond for Its Customers 

We’re excited to be able to offer our enterprise clients a more personal,  additional layer of support. We value every customer that joins the Constellix family. Not just for your business, but as real people too. It’s the people behind a business that truly makes a company great. We are equally thankful to have such an enthusiastic, dedicated staff that supports our mission to provide not only superior products and services but amazing customer experiences too. 

New to Constellix? Sign up for a demo today and see what we’re all about!