Support Services

  Free Standard Gold Platinum
Business Hours Web Ticketing Support *
24/7 Web Ticketing Support
Escalated Support Over Previous Tiers
SLA Response Time ** 8 hours 4 hours 30 minutes
Business Hours Phone Support
24/7 Phone Support ***
Dedicated Account Manager

* During regular business hours: 9am - 6pm EST Monday through Friday, no holidays.
** Support SLA for response times are not guaranteed, but we will make every reasonable attempt to answer your questions as soon as possible.
*** 24/7 phone support includes weekends. Holiday phone support for emergencies only.

Need Help Deciding?

Let one of our Sales Specialists help! Tell us about your organization's needs and we will help you find the support package that's best for you.

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Support Pricing

Standard Gold Platinum

Greater of:
$25 per month
- or -
3% of Constellix monthly usage
See Pricing Example

Greater of:
$100 per month
- or -
10% of Constellix monthly usage from $0 - $1k
5% of Constellix monthly usage from $1k - $10k
3% of Constellix monthly usage over $10k
See Pricing Example

Greater of:
$2,000 per month
- or -
10% of Constellix monthly usage from $0 - $10k
5% of Constellix monthly usage from $10k - $500k
3% of Constellix monthly usage over $500k
See Pricing Example

Start Using Constellix Today & Only Pay for What You Use!


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